Customer Satisfaction Survey

Customer Satisfaction Survey

Liverpool Plains Shire Council (LPSC) is inviting residents to have their say on Council services, priorities, and customer experience as part of the 2025 Customer Satisfaction Survey.

The survey, conducted by independent research agency Taverner Research Group, will assess community sentiment towards Council services and facilities, measure overall satisfaction, and benchmark results against the last survey conducted in 2021. The feedback will be instrumental in shaping Council’s ongoing service improvements, including updates to the Customer Service Charter.

Telephone surveys will commence Wednesday 19 March 2025.

An online survey will also open on Wednesday 19 March 2025 and close 7 April 2025.

What are we doing?

Starting Wednesday 19 March 2025 Taverner Research will contact residents by phone from 4.00-8.30pm weekdays and on weekends from 10.00am-4.00pm. To improve our reach to the community, Council will share the online link to the survey via a range of media channels for customers to complete until the 7 April 2025 including Council website, social media, emails, posters and local newspaper.

Why are we doing this?

Liverpool Plains Shire Council (LPSC) is seeking to conduct a survey of its residents in 2025 to measure community satisfaction.

Survey objectives are to:

• Understand community sentiment towards Council services and facilities

• Measure satisfaction with overall performance

• Benchmark results against 2021 results

• Add a focus on customer experience ratings

• See how 2025 results compare by age, gender, sub-region, etc.

How will my feedback be used?

Council will use this data from the survey to complete the current Customer Service Charter review.

Please be advised that the survey link will be unavailable from midnight Friday 4th April to midnight Sunday 6th April for systems maintenance. We anticipate the survey will be re-available from Monday morning 7th April 2025. We apologise for any inconvenience.